Terms & Conditions · Privacy Policy

You must provide accurate information when creating an account or signing in. One account per person or legitimate party. BRT Plaza may disable accounts for misuse, fraudulent purchases, or breaches of these terms.

Parts on BRT Plaza are genuine BRT products unless stated otherwise. Stock and bike filters help you choose, but final fit remains the buyer or technician’s responsibility. If stock runs out after you order, CS may offer a replacement or cancellation.

Prices may change at any time. Package prices and size options follow what you see while shopping, including any extra charge. Buyer notes are service requests, not a promise of custom work. Promos follow their own rules and are not auto-combined.

Checkout requires signing in and accepting the Terms. Payment methods follow what is shown (Virtual Account and BRT Wallet). Unpaid orders follow the deadline on the pay page. An order becomes binding after payment is verified.

You may pick up at BRT Sentul or ship by courier as offered at checkout. Estimates and delays outside BRT’s control are shared through order status. The address and map pin you provide are used for delivery.

Warranty follows each product’s rules and needs proof of purchase. Parts already installed or damaged from improper install may be rejected. Claims go through BRT CS.

Points and Wallet balance cannot be cashed out to someone else’s bank account unless official policy says otherwise. Some features (points redeem, wallet, or chat help) may be added or changed over time.

Messages to LIDIA or CS must be respectful and should not include unnecessary personal data. Assistant answers are general help and do not replace a technician’s advice or CS decisions on claims.

BRT Plaza is not liable for indirect loss from using parts outside recommendations or from improper install. Prefer a partner workshop or an experienced technician.

Account details (name, email, phone, gender, date of birth), shipping address and map location, order history and item notes, favorites, bike preference on your device, chats with LIDIA, and device data reasonably needed for store security.

To manage accounts and orders, process payment, deliver goods, support customers, help with bike-fit browsing, prevent fraud, improve the service, and send transaction or promo updates (with unsubscribe when available).

Your login is kept as a secure session on the site. Your device may also keep preferences such as a guest cart, bike choice, recently viewed products, and “don’t show again” for popups. Clearing browser data may remove those preferences.

Data is handled with limited access and secure connections. No system is risk-free; contact CS right away if you think your account was misused.

We share data only as needed with partners who help run the store: payment processors, couriers, map services, and sign-in providers (Google/Apple) if you choose to sign in with them. We do not sell personal data.

You may ask to access, correct, or delete personal data (subject to law and records we must keep for transactions) via cs@bintangracingteam.com. We handle requests within a reasonable time.

This policy may be updated. The latest version is shown on this page with its effective date. Continued use after a change means you accept the new policy where the law allows.