Frequently Asked Questions

Open Login. You can register or sign in with email and password, or with Google / Apple when available. After that, you return to the page you were on.

On the login page, enter your email and choose forgot password. Reset instructions are sent by email — password changes are not done in Plaza.

In Profile, you can change your name, phone, gender, and date of birth. Shipping addresses are filled in the address form (pick your area, then mark the map). Saving your profile can also save the address. Manage addresses at My addresses.

Choose brand and model with the floating bike button or the filters on Catalog. Your bike choice is saved on your device. Clear it if you want to browse all products again.

Some products are sold as a package (for example belt + roller). On the product page, pick the size or option required. If an option has an extra charge, you will see it on the product page, cart, checkout, and invoice.

Yes. Write a note on the product page before adding to cart, or edit each line note on Cart. Notes also show on checkout, order detail, and invoice.

If stock is unavailable, add-to-cart and buy are turned off. Refresh the product page if stock looks wrong.

Favorites are saved to your account. Manage them at Favorites. The heart icon on product cards follows your favorite status.

Available methods appear at checkout: bank Virtual Account and BRT Wallet when offered. Choose one on the payment step before finishing the order.

Unpaid orders usually last up to 24 hours, or until the deadline shown on the pay page. After that, the order may be cancelled automatically.

After checkout you get a Virtual Account number. Transfer the exact amount, then check payment status on the pay page. Short bank guides are also there.

Yes, if Wallet is shown and your balance covers the total. If Wallet is not available or the balance is too low, use Virtual Account.

Open My orders. Typical statuses: awaiting payment, processing, ready for pickup, shipped, completed, cancelled, or expired. Item details, notes, and price breakdown are on the order detail page.

After payment succeeds, open the invoice from the order detail. It shows items, notes, and the amount paid.

After payment, warehouse processing is usually 2–3 working days. Make sure payment succeeded. Contact CS or ask LIDIA if it takes longer than expected.

Pickup at BRT Sentul (no courier fee) or delivery to your address. Courier choices and fees appear at checkout. If no courier is listed, contact CS.

In the address form, choose province and city, add subdistrict when asked, then mark your location on the map. Use the official city/regency name, not a subdistrict name as the city.

Receive the part first, then contact a partner workshop for schedule and install fee. You can search nearby partners and reach them by phone or WhatsApp.

LIDIA is the chat assistant on BRT Plaza for quick help about parts, bikes, and shopping. Open the chat from the menu or a product page.

LIDIA is for general guidance. For warranty claims, payment issues, or special cases, contact CS so our team can help directly.

Points follow BRT’s loyalty program, usually from buying genuine parts. Check status on My points. Some redeem options may not be available yet.

BRT Wallet is money balance for paying or topping up. Points are loyalty rewards. Neither can be cashed out to someone else’s bank account unless official policy says otherwise.

Yes. Parts on BRT Plaza come from official BRT channels unless a product page says otherwise.

Prepare your order proof or invoice, then contact BRT CS. Warranty terms depend on each product. Parts already installed or damaged from improper install may be rejected.